1. When you can get a refund

• Faulty or not as described: if a product does not work as described on its page, or you cannot access it, tell us. If we cannot fix or replace it within a reasonable time, we refund you.
• Statutory right of withdrawal: if you are a consumer and the law gives you a right of withdrawal, you can withdraw within 14 days (see our Right of Withdrawal page).
• How to ask: email contact@growtoria.com from the address used at checkout with your Whop receipt or order number, or use our online form.
• Refund: issued through Whop to your original payment method. Your bank may take a few more days to show it.

2. Subscriptions

• You can cancel a subscription at any time from your Whop account; it stops at the end of the period already paid and you keep access until then.
• A period that has started is not refunded, except where the law requires it (section 1).

3. WordPress services

Our WordPress services are ordered on growtoria.com: see the refund policy published there.

4. Your legal rights

This policy never limits your legal rights:

• France / European Union: legal guarantee of conformity for digital content (2 years) and guarantee against hidden defects — full text in section 9.1 of our Terms of Sale; right of withdrawal as explained on our Right of Withdrawal page.
• United Kingdom: your rights under the Consumer Rights Act 2015 (digital content of satisfactory quality, fit for purpose and as described).
• Canada: the cancellation and refund rights given by your province’s consumer protection law.
• United States: any rights given by the law of your state.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

5. Contact

Any question about a refund: contact@growtoria.com. We reply within 2 business days.